PRESENT: Ann H (Chair), Anne W (Notes), Jen W, Josie V, Winnie D, Aileen A, Jill H-S-B, Dr. A. Butler-Reid, Kurtis R,
APOLOGIES; Ben H, Ryan F, Bev M.
1. MINUTES OF THE LAST MEETING
Minutes of the last meeting agreed and accepted.
2. MATTERS ARISING
All matters dealt with.
3. COMMENTS AND SUGGESTIONS FROM PATIENTS
The group were provided with Patient Suggestions/Comments.
Most of the comments were very positive especially those from patients who had recently registered from other local surgeries.
The few negative comments were mainly concerned with the difficulty in booking an appointment and availability of appointments.
Kurtis explained that the demand is great with 12,000 patients served by 4 partners, 2 full time and 2 part time, 2 salaried GP who each work 3 days and PA who does 10 sessions which is equal to 5 days.
During a morning session a doctor sees 15 patients.
It was suggested that this information could be put onto the screen and into the newsletter
Pauline, Operations Manager, has produced new forms with 1-5 faces ranging from Very Happy to Very Sad.
All completed so far are very satisfied.
4. COMMUNICATION MATTERS
Letter was posted to Mr. Menzies MP on 6th February but there has been no response.
Consideration given to sending an email asking for acknowledgement of receipt of letter.
Action Kurtis
5. LISTENING TABLE
It was agreed that this was very worthwhile.
Consideration to be given to making the next event a full day.
Patient’s response was very appreciative especially of the printed information and leaflets that were made available.
6. A.O.B
Discussion about the closure of practices due to lack of finances.
Ann will contact David Rogers to ascertain if this is an issue for our locality, nationally and what can be done about it.
Discussion about the benefit of joining NAPP – National Association for Patient Participation.
The initial cost of joining would be £60 and £40 thereafter
Proposal Ansdell Medical Centre should apply for membership of NAPP
This proposal was unanimously accepted.
It was agreed that should Mr. Menzies accept the invitation to meet with the practice we need to prepare well.
There being no other business the meeting closed at 6:20 pm
DATE OF NEXT MEETING Wednesday 1st May 2024 at 5pm
