PRESENT: Ann H (Chair), Anne W (Notes), Josie V, Aileen A, Jen W, Brian G,
Winnie D, Maria R, Jill H-S-B, Dr. Butler-Reid, Kurtis R, Bev M.
APOLOGIES; Sue D, Ben H, Ryan F.
1. WELCOME AND INTRODUCTION
Ann H. welcomed everyone and introduced two new members.
2. MINUTES OF THE LAST MEETING AND MATTERS ARISING
These were agreed and accepted.
Terms of reference – As no comments were received it was agreed to accept the draft.
ACTION Bev to send a copy of Terms of Reference to all members.
This is to be signed at the next meeting.
3. LISTENING TABLE EVENT
The notes from the evaluation meeting were very comprehensive. The general response from the patients who were in the waiting room was favourable. The difficulties of informing patients about the event was recognized.
Suggestion that PPG plan ahead for future events. These could take place in the evening and have a specific focus. This may be more productive. The benefit for the patients – the information sheet provided by Kurtis was much appreciated and the technical help given by Ryan was very helpful. The benefit for the practice – The feedback from patients taken on board.
4. COMMENTS /SUGGESTIONS FROM PATIENTS
a) Appointment delayed by an hour due to the doctor dealing with an emergency. Explanation given by receptionist. It is not possible to alert patients in advance about an unforeseen emergency. In such cases it was suggested that a message could be put on the screen and if patients were concerned to ask reception for help or rebook the appointment.
b)The letter inviting patients for a routine appointment for Chronic Disease could be re -worded.
c)The arrangements for dropping off samples. The difficulties were discussed and possible changes considered.
ACTION Kurtis to access and circulate the comments from the Listening Table Event to members and discussed at the next meeting.
5. COMMUNICATION MATTERS
Text messages to alert patients about events. This is dependent upon patients agreeing or declining to receiving text messages when registering with practice.
Future events could be advertised this way, e.g. Ryan would be available for one day per month to assist patients having IT difficulties.
ACTION A message to parents regarding the issues related to Proxy Access Forms when children reach a certain age. This to be considered and reported at the next meeting.
6. STAFFING
Physiotherapist is settling in and getting more appointments.
7. PPG NETWORK
Ann H. provided a comprehensive report. The PPG Regional Forum was about to shut down but Gemma from Wyre PPG took over. David Rogers gave some valuable assistance. He offered to sort out some issues with ICB( Integrated Care Board).
Ann shared a copy of the booklet that the Thornton Cleveleys Practice has produced. They also have a tool kit which they are willing to share.
8. A.O.B.
Target groups to be considered such as, Young Carers, Obesity, Hypertension, Menopause etc.
Wellbeing team provide events in surgeries by arrangement.
Aileen to give feedback on Facebook Page for Lytham St Annes Together.
There being no other business the meeting closed at 6.25 pm.
DATE OF NEXT MEETING Wednesday 13th September 2023.
