Comments, compliments, concerns and complaints

Please do let us know if you have any comments, suggestions or complaints about the service you have received. We operate a practice complaints procedure that meets national criteria and ensures your views are recorded and, where appropriate, acted upon.

If you would like to make a complaint, please do so in writing to Beverley McDonald (Practice Manager) at the surgery address, or via email [email protected]

All other comments, views or suggestions are always welcome and help us to continue providing a high-quality service to all our patients. Please contact any member of staff with any comments you have to make.

Service provider complaints

For complaints about independent contractor services, such as GPs, dentists, pharmacies and opticians, please contact:

NHS England
PO Box 16738
B97 9PT

Tel: 0300 311 22 33 (Monday to Friday 8am to 6pm, excluding bank holidays)

Email: mailto:[email protected]

Health Service Ombudsman

If you are unhappy with the way we have handled your complaint, we will undertake further investigation to resolve it to your satisfaction. However, if you remain unsatisfied with the way your complaint has been handled, you can seek an independent review of the case from the Health Service Ombudsman.

The parliamentary and health service ombudsman may investigate complaints on your behalf, but only if your complaint has already been investigated at a local resolution and independent review level. There is no charge for this service and the ombudsman is completely independent of the NHS.

Telephone: 0345 015 4033 (open 8.30am to 5.30pm, Monday to Friday)

Email: [email protected]

Independent advice

If you require independent advice about the complaints process, there is a service called Advocacy Access for all advocacy-related issues/enquiries, aimed at both members of the public and professionals.

Tel: 0345 456 3210

Textphone: 07886 744 634

Fax: 0300 323 0966

Email: [email protected]


You don’t ever need to worry about the service you receive in future being adversely affected because you have made a complaint. We take all comments seriously and only ever use the information to review our services and make improvements, where needed.

Patient Experience Team

The patient experience team welcome any views and enquiries about your local NHS and they offer free and confidential help and advice. They call this the patient advice and liaison service (PALS). 

It is your opportunity to let them know what it is like to receive NHS services as a patient, relative, friend or carer.

It offers you the chance to provide comments, compliments or raise concerns about services you have received and helps the ICB ensure that high quality, responsive services are always available to you.

If they cannot resolve any concerns informally, they can advise you how to make a complaint. 

You can contact them via letter;
Patient experience team
Jubilee House
Lancashire Business Park
PR26 6TR

Or via;
Freephone: 0800 032 2424
Email: [email protected]

Visit LSC Integrated Care Board :: Patient experience ( for more information.