How to book an appointment

Same day appointments

Before requesting a same day appointment, please refer to the self-care guides on the NHS Choices website or visit your local pharmacy for advice and over the counter medication. We may direct you to these resources as you may not need to see a GP.

Same day appointments are strictly for new problems that have developed in the last 48 hours. Once again, we would like you to visit your local pharmacy for advice on common ailments. If you have had a problem for a long time, then you need to book a routine appointment.

If you still require a same day appointment, please call the surgery between 08:00 and 1030. The receptionist will ask you several questions concerning your request and what action you have taken so far to self-care. The receptionists will signpost you accordingly.

If you are placed on our triage list, the duty doctor will review your condition and if necessary, will arrange an appointment in time order. If you are unable to attend the emergency appointment arranged, then you may be directed to the Walk in Centre or to call back when more convenient for you. In some cases, an appointment may not be necessary, and you may be given medication.

Cancelling Appointments

If you make an appointment to see a GP or nurse and then find you are unable to attend, please ring the surgery or via the text messaging service at least 24 hours before, so that we can make the appointment available to another patient. Patients who fail to attend two booked appointments without cancelling will be given a final warning letter. If you fail to attend for a third time you may be asked to register with another practice as this is unfair to other patients.

Late Attendance

Patients who attend too late for an appointment will be asked to rearrange their appointment for a later date.

Please remember that we are not an emergency service and that our appointments are booked in advance.