Make an appointment to see your GP or nurse by telephoning the surgery on 01253 229520. You can also book appointments online (provided you have registered first) at: www.patient.co.uk/access or via the NHS app on mobile or website: www.nhsapp.service.nhs.uk/login
Patient Access and the NHS app let you use the online services of your local practice, which may include arranging appointments, repeat medication, secure messages, medical records and updating your details.
If you are too ill to come to surgery you can request a home visit. Please call the surgery before 10 am and provide as much detail as possible to allow the doctors to plan their rounds and decide which cases need to be seen first.
If you wish to simply speak to the doctor over the phone, please contact reception and explain the nature of the call. Reception staff will then arrange a suitable time for you to speak to the doctor.
Same day appointments
Before requesting a same day appointment, please refer to the self-care guides on the NHS Choices website or visit your local pharmacy for advice and over the counter medication. We may direct you to these resources as you may not need to see a GP.
Same day appointments are strictly for new problems that have developed in the last 48 hours. Once again, we would like you to visit your local pharmacy for advice on common ailments. If you have had a problem for a long time, then you need to book a routine appointment.
If you still require a same day appointment, please call the surgery between 08:00 and 1030. The receptionist will ask you several questions concerning your request and what action you have taken so far to self-care. The receptionists will signpost you accordingly.
If you are placed on our triage list, the duty doctor will review your condition and if necessary, will arrange an appointment in time order. If you are unable to attend the emergency appointment arranged, then you may be directed to the Walk in Centre or to call back when more convenient for you. In some cases, an appointment may not be necessary, and you may be given medication.
Home Visits
House visits are only available for patients who are housebound because of illness or disability.
If possible please try to telephone reception before 10am if you require a home visit.
A doctor may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.
Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Surgery.
If you wish to simply speak to the doctor over the phone, please contact reception and explain the nature of the call. Reception staff will then arrange a suitable time for you to speak to the doctor.
Changing Appointments
If you would like to change your appointment, please ring the surgery on 01253 229520 and one of our care navigators will help as best as they can to rearrange your appointment for when you need, availability depending.
Cancelling Appointments
If you make an appointment to see a GP or nurse and then find you are unable to attend, please ring the surgery or via the text messaging service at least 24 hours before, so that we can make the appointment available to another patient.
Patients who fail to attend two booked appointments without cancelling will be given a final warning letter. If you fail to attend for a third time you may be asked to register with another practice as this is unfair to other patients.
Late Attendance
Patients who attend too late for an appointment will be asked to rearrange their appointment for a later date.
Please remember that we are not an emergency service and that our appointments are booked in advance.
Disclaimer
We do endeavour to run to time and not to have to cancel appointments at short notice, but on occasion this does happen. Unfortunately, we cannot be held liable for any financial claims due to delayed or cancelled appointments.
